Empowering Independent Living through Remote Monitoring

Client: Empowering Independent Living provides around-the-clock remote support with assistive technology and sensor devices to enable independent living for individuals with intellectual or developmental disabilities and aging adults, ensuring the least restrictive living environments

Challenge: The client partnered with SSI to develop a new web application to centralize client data, creating a single source of truth for managing, monitoring, and reporting information. The goal was to enhance decision-making and improve service delivery. The client faced several challenges with their legacy desktop application, including a complex onboarding process that led to errors, inaccuracies, and inefficiencies, making it difficult for both staff and clients to navigate.

Solution: SSI developed SupportPlan, a seamless web application designed to streamline client onboarding and data management. Key features and solutions include:

• Intuitive User Interface:SupportPlan’s simple, user-friendly design guides both clients and staff through the onboarding process with ease, reducing errors and improving operational efficiency.
• Step-by-Step Onboarding:A structured onboarding flow with clear steps and progress indicators simplifies the collection of client data, providing visibility into where users are in the process.
• Data Validation & Error Prevention:Real-time data validation checks minimize common input errors, with instant notifications alerting users to issues as they arise, ensuring greater accuracy.
• Centralized Client Data Management:A secure, centralized database manages all client data, with robust encryption and access controls to meet data protection standards and regulatory requirements.
• Role-Based Access Control:Staff access is restricted by role-based permissions, ensuring that only authorized users can view or modify sensitive client information.
• Automated Reporting & Analytics:Automated tools provide insights into onboarding progress, while customizable reports help improve decision-making and enhance service delivery.
• Scalability & Flexibility:SupportPlan is designed to grow with the client base, offering flexibility to accommodate changing needs and future requirements.

Result: The implementation of SupportPlan has delivered significant benefits, including:

• Reduced Errors:The new system’s dynamic forms, data validation, and real-time feedback have dramatically reduced onboarding errors, resulting in fewer data entry mistakes and processing delays.
• Cost Savings & Improved Client Satisfaction:By streamlining the onboarding process, the client has realized cost savings while increasing client satisfaction and compliance with regulations.
• Increased Client Base:The simplified and efficient onboarding process has attracted new clients, growing the user base and fostering a positive reputation, leading to opportunities for upselling and cross-selling additional services.
• Improved Staff Satisfaction:SupportPlan’s user-friendly design and reduced administrative workload have enhanced staff satisfaction by making the onboarding process quicker and easier.

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